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back to About
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Ellen Divers
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Provide services to organizations
using skills in facilitation, training,
and design
Qualifications
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Masters
degree in Adult Education
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Excellent
ability to explain concepts simply and visually using graphics
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Practical
experience in facilitation and
training delivery
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Expertise
in continuous quality improvement
principles and tools
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Bi-cultural
experience, Spanish fluency
Independent
Consultant 11/97
- Present
Diverse
Solutions,
Raleigh,
NC
Provide a variety of
services, including meeting facilitation, training, proposal development, and
graphic design to corporate and small businesses.
Visit www.divers-e.com
to learn more.
Operations
Manager
9/95
- 10/97
First
Health,
Jefferson City, MO
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Directed human
resources function which included recruitment and hiring, attendance
tracking, payroll, disciplinary counseling, performance appraisals, benefits
coordination, etc.. Interfaced with corporate headquarters to resolve issues resulting from
organizational restructuring.
Developed and delivered seminars on Hiring
Procedures for supervisory and management staff, and Job
Search Skills for laid-off employees.
Led team in devising a rewards and
recognition system that met both employee and budgetary requirements.
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Facilitated diagramming and critique of workflow
processes using tools of continuous
quality improvement.
Led the teams responsible for documentation
development for all project procedures manuals, from content outlines to format
design and editing. Devised a
system for documentation updates.
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Directed facilities
and purchasing functions.
Ensured compliance with corporate purchasing policies and procedures, and
monitored expenses.
Selected new field office spaces and designed office layouts.
Training
Specialist 9/94
- 9/95
First
Health,
Richmond, VA
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Developed and delivered comprehensive
training program for new employees, covering customer
service principles, use of the enrollment computer system, teamwork
and the basic principles of quality.
Served on both proposal development and project implementation teams.
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Developed and wrote corporate
training manual for problem-solving and process improvement for use in
teaching continuous quality improvement.
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Facilitated problem
solving and quality improvement
sessions for corporate staff regarding operations- and systems-related issues.
Administrative
Assistant
9/91
- 9/94
First
Health,
Richmond, VA
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Proofed and edited user documentation.
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Handled general departmental
administrative duties, such as attendance tracking and supplies maintenance and
other clerical support.
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M.Ed.,
Adult Education/Human Resource Development and Training,
Virginia
Commonwealth University, Richmond, VA, May, 1993.
B.A.
Psychology/Women's Studies,
University of Richmond, Richmond, VA, May, 1985.
Honors:
Phi Beta Kappa l
Magna Cum Laude l
Departmental Honors in Psychology l
Psi Chi (National Psychology Honor Society) l
Phi Eta Sigma (Freshman Honor Society) l
Dean's List - 1981-85
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Professional
Professional Skills & Training
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ToP
(Technologies of Participation) (ICA
– Greensboro, September 1999)
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Corporate
Mirror: Organizational Consulting
Course (Strategic Development, Inc.,
August 1997)
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Total
Quality Management Senior
Executive Tools and Techniques Training and Facilitator Training (Competitive Technologies, Inc., July, 1994).
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Art
of Coaching (Zimmers Coaching,
October 1998)
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Expert in Microsoft Word and PowerPoint.
Proficient in Illustrator, Frontpage, Excel, Visio, PageMaker, CorelDraw
and PhotoPaint.
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Fluent in Spanish.
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Associations
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